Call Centers · Support & Sales Desks

Score 100% of calls. Sample nothing.

Every inbound and outbound call scored against your QA sheet — script, compliance phrases, tone, resolution — instead of the 2% a QA team can sample. No badge required: telephony integration or API into your existing recorder.

Keep the recorder. Add the brain.

Book a 15-minute demo Call +1 (833) 466-6667

call-center agent with headset at a computer

What Framo scores for you

100% QA coverage

Every call scored against your QA sheet instead of the 2% a human team can sample — nights and peaks included.

Script & compliance-phrase checks

Required disclosures said, prohibited phrases flagged — on every call, automatically.

Tone & escalation alerts in real time

Supervisors get an alert while an escalating call can still be saved.

Per-agent scorecards and a coaching queue

Every agent coached from real phrases, with a ranked queue of the moments worth reviewing.

Proof, not promises

Call-center deployments worldwide — every call scored, every agent coached from real phrases.

Results from live global deployments, anonymized. US founding-customer case studies in progress — yours could be one of them.

The napkin math

Max tier = $299 / 160 audio hours = $1.87 per scored hour
A human QA hour costs $25+ and reviews a fraction of one agent's day

100% coverage

Stop paying premium rates to sample 2% — score everything for less than the coffee budget.

Run your own numbers in the calculator →

Your first 30 days

Week 1

Baseline

Badges clip on, calls connect. The AI builds the honest picture of what's actually said today.

Weeks 2–3

Coach from real phrases

Exactly what's missing per employee — skipped offers, weak objection handling — and the phrases your top performers use.

Day 30

Re-measure

Same dashboard, new numbers: compliance, upsell rate, conversion per employee.

Ongoing

The standard maintains itself

People perform differently when good work is visible. Ratings feed fair raises; disputes settle by record, not memory.

Compliance-ready deployment

The badge is visibly worn — declared quality monitoring, the same category as “this call may be recorded.” Every deployment ships with a consent & disclosure kit (signage, booking-confirmation language, a one-line verbal script) tailored to one-party and all-party consent states, including CA and WA. Cloud or on-premises hosting; configurable retention.

Serving businesses across all 50 US states and Canada — consent & disclosure kits for one-party and all-party states, and Canadian provinces.

Framo provides deployment materials, not legal advice.

Questions owners ask

Is scoring recorded calls legal?

You almost certainly disclose recording already — “this call may be recorded” covers quality monitoring, which is exactly what Framo does. The deployment kit includes disclosure language reviewed for one-party and all-party consent states. Not legal advice; we'll walk your setup in the demo.

Will my agents hate it?

It's usually the opposite: 100% scoring is fairer than sampled QA, where one bad call caught at random defines your month. Disputes settle by record, coaching comes from real phrases, and top agents finally become visible. A rollout script is included.

We already record all our calls.

Perfect — keep the recorder, add the brain. Send that audio through the API and pull scores back into your systems, or plug Framo into your phone system directly. No hardware, no migration.

How fast can we start?

Telephony integration or API connection typically lands in days, not months. The baseline report arrives within the first weeks; day 30 shows re-measured numbers per agent.

Hear what your customers hear.

15 minutes. Your numbers, live math, and a badge you can hold.

Founding-customer terms for the first 10 US accounts.

Or call +1 (833) 466-6667