Clinics · Medical & Dental Front Office

Every patient conversation, held to your standard.

Front desk and consult-room conversations scored on every visit — medical etiquette, empathy on sensitive topics, diagnostics-package guidance, and the follow-up appointment booked before the patient leaves.

Patient-experience surveys tell you after they churn. Framo tells you the same day.

Book a 15-minute demo Call +1 (833) 466-6667

receptionist helping a patient at a clinic front desk

What Framo scores for you

Medical etiquette & hospitality rules

Your etiquette and hospitality standards checked on every front-desk and consult-room conversation.

Rebooking secured

“Let's book your follow-up now so you keep the same doctor” — said before the patient leaves, every time.

Diagnostics & treatment-plan guidance

Whether the diagnostics package and treatment plan were explained clearly — and how patients responded.

Empathy on sensitive topics

Tone and empathy flagged on the conversations where they matter most.

Proof, not promises

−30%

patient churn after first visit

Results from live global deployments, anonymized. US founding-customer case studies in progress — yours could be one of them.

The napkin math

2 front-desk badges × $99 = $198/mo
One extra rebooked patient per week at $150 = 4 × $150 = $600/mo

3×

Before a single at-risk patient is saved by a same-day alert.

Run your own numbers in the calculator →

Your first 30 days

Week 1

Baseline

Badges clip on, calls connect. The AI builds the honest picture of what's actually said today.

Weeks 2–3

Coach from real phrases

Exactly what's missing per employee — skipped offers, weak objection handling — and the phrases your top performers use.

Day 30

Re-measure

Same dashboard, new numbers: compliance, upsell rate, conversion per employee.

Ongoing

The standard maintains itself

People perform differently when good work is visible. Ratings feed fair raises; disputes settle by record, not memory.

Compliance-ready deployment

The badge is visibly worn — declared quality monitoring with a consent & disclosure kit tailored to one-party and all-party consent states, including CA and WA. Cloud or on-premises hosting — your patient audio can stay in your building — with configurable retention.

Serving businesses across all 50 US states and Canada — consent & disclosure kits for one-party and all-party states, and Canadian provinces.

Framo provides deployment materials, not legal advice.

Questions owners ask

Is recording patient conversations legal?

Yes, with disclosure. The badge is visibly worn and every deployment ships with a consent and disclosure kit tailored to your state's one-party or all-party consent rules. On-premises hosting and configurable retention are available so patient audio can stay in your building. Not legal advice; we'll walk your state's rules in the demo.

Will the front desk hate it?

Framing decides it: coaching plus protection. The badge documents the staff side of every patient dispute, empathy and etiquette coaching gets specific, and good work finally becomes visible. A rollout script is included.

We already record our phone line.

Keep the recorder, add the brain: send that audio through the API and get every booking call scored — and the badge covers the front desk and consult room, which the phone system can't hear.

How fast can we start?

Badges clip on day one. The baseline report lands within the first weeks; day 30 shows re-measured numbers — rebooking rate, etiquette compliance, per staff member.

Hear what your customers hear.

15 minutes. Your numbers, live math, and a badge you can hold.

Founding-customer terms for the first 10 US accounts.

Or call +1 (833) 466-6667